Posted:  10 April 2018
Work Type: Volunteer
Hours Required: 10 hours per week (on average)
Location: 333 Exhibition Street, Melbourne, Victoria, Australia 3000

Position Title: Social Media Officer


Team: Marcomms

Reports to: Content Management Group Lead, Marcomms Team Lead

Department: Operations


The Social Media Officer (SMO) is responsible for daily and campaign management and engagement on all applicable social media platforms of the MSP. It sits within the Content Management Group (CMG) in the Marcomms Team.

The SMO will help the CMG Lead in planning and scheduling social media contents and tactics, and conducting social media audit and reporting. In addition to managing already established social media platforms (Facebook, Twitter and LinkedIn), the SMO is responsible for seeking out ideas for new forms of engagement that will help the MSP build formidable networks and presence online. This role will work very consistently with other groups within the Marcomms Team. So, this would include working closely with the Design Group to optimise visual engagement; as well as other groups within the Marcomms team to ensure proper online messaging — its relevancy and consistency to the MSP brand across multiple networks.

Other key responsibilities include:

  • Manage and build the company’s social media profiles and presence on Facebook, Twitter, LinkedIn, and other channels that may be deemed relevant (e.g. Instagram and YouTube)
  • Monitor and engage in relevant social discussions about our program, competitors and/or industry from existing leads and customers as well as from brand new audiences online
  • Utilise or learn social media monitoring and automation tools to improve social media outreach effectiveness and engagement
  • Track, measure, and analyse all initiatives to report on social media presence and influence growth as well as ROI
  • Create shareable social media content appropriate for MSP’s social media audiences that will spread awareness of both our brand and our contents
  • Work alongside others in the Marcomms team to help distribute contents that educate and entertain our audiences, and support MSP marketing and branding goals


  • Currently undertaking (or having recently graduated with) one of the following: Bachelor of Communication/Journalism/Media; or a Bachelor of Commerce with Marketing Major; any other similar degree that focuses on writing and content at either undergraduate or graduate level
  • Experience in a marketing or digital media (particularly social media or content creation) setting is desired, but not mandatory


  • Competent verbal and written communication
  • The ability to build and maintain networks on social media, or the eagerness to learn
  • The ability to take initiative in generating ideas to improve MSP’s social media presence
  • Competency in social media management, social media content creation, and social media metrics analysis — or the willingness to learn
  • Effective time management skills, organisation and ability to meet deadlines
  • An eagerness to learn more about space technology and space activity in Australia


  • Attend all team meetings as well as other inter-department and organisation-wide meetings when required
  • Work with fellow MSP volunteers and other stakeholders in a professional manner at all times
  • Demonstrate continued capability to work individually as well as contribute to teamwork and discussion
  • Contribute to the development of MSP through dedication and commitment to its work and its organisational culture
  • Demonstrate enthusiasm and interest in learning more, and developing and mastering personal and professional skills
  • Ensure that the office space used during for work is left clean and presentable


  • The MSP strives to support and encourage the personal and professional development of all its volunteers
  • Supplement your university studies with hands-on experience that will help you hone existing technical and non-technical abilities, and gain new skills
  • Gain experience working in a professional environment, with the opportunity to cultivate soft skills needed to excel in any field of work
  • Gain confidence in your ability to work effectively in a team
  • Challenge yourself to achieve personal and professional goals
  • Meet people who are just as passionate and ambitious as you are
  • Make a difference – this is the opportunity to be a part of a friendly and dedicated team working to build a nano-satellite, inspire and engage Australians, and support a strong aerospace sector!


We’d like to know more about your work and how you approach it, so we’ve come up with some questions you’ll need to address in your cover letter.

  1. Communication: Tell us about a time or experience in which you demonstrated proactive communication skills that helped you build rapport with another team member, employer or customer. What was the issue? What was the outcome?
  2. Problem-solving: Describe a time or experience in which you were faced with a challenge. What was the challenge? How did you approach it or take the initiative to fix it? What was the outcome?
  3. Project management: Choose a project or projects you’ve worked on in the past and tell us more about it. What was the project? Was it an individual or team project? Was it an assigned project or something you took up on your own? How did you go about defining its objectives and prioritising the work? What did you enjoy most about the project? What did you struggle with?

Make sure you have included specific examples or situations where you have demonstrated the qualities described in that particular question. This experience can be either professional, voluntary or personal. Feel free to include additional information in your cover letter if you want, but keep in mind that your cover letter should be no longer than one page.


To apply, please submit a cover letter and your CV here. Questions regarding this role may be sent via our website Contact Form.